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Evidence Guide: RIICOM401 - Communicate effectively in a remote work environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM401 - Communicate effectively in a remote work environment

What evidence can you provide to prove your understanding of each of the following citeria?

Use communication systems

  1. Select type of communication medium to use according to situation/event and organisational requirements for recording communications
  2. Receive, confirm, and acknowledge live communications from diverse communication channels following organisational protocols
  3. Prioritise incoming communications to determine the order in which to undertake actions
  4. Use call signs, communication protocols and industry terminology in accordance with organisational requirements
  5. Comply with communication systems, security and confidentiality protocols
  6. Record information and complete logs as required by organisational procedures
Select type of communication medium to use according to situation/event and organisational requirements for recording communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive, confirm, and acknowledge live communications from diverse communication channels following organisational protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise incoming communications to determine the order in which to undertake actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use call signs, communication protocols and industry terminology in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with communication systems, security and confidentiality protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information and complete logs as required by organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written communication

  1. Provide professional, timely responses to email and/or text messages using formal and informal language to suit context and recipient and in line with organisational protocols
  2. Prepare formal correspondence, documents and reports that meet organisational communication requirements and purpose
  3. Anticipate impact of written communication on target audience, and apply objective and persuasive language
  4. Review and amend written communication to meet organisational standards of expression and presentation and submit within required timeframes
Provide professional, timely responses to email and/or text messages using formal and informal language to suit context and recipient and in line with organisational protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare formal correspondence, documents and reports that meet organisational communication requirements and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate impact of written communication on target audience, and apply objective and persuasive language

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and amend written communication to meet organisational standards of expression and presentation and submit within required timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and respond to operational messages from remote sites

  1. Reiterate key messages to clarify understanding
  2. Determine urgency and priority of situations
  3. Provide timely and accurate information and instructions
  4. Articulate clearly and concisely using standard terminology, following communication procedures and protocols relating to type of communication and message recipient
  5. Exchange critical safety information and escalate to required personnel in line with emergency protocols and organisation’s escalation process
Reiterate key messages to clarify understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine urgency and priority of situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide timely and accurate information and instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Articulate clearly and concisely using standard terminology, following communication procedures and protocols relating to type of communication and message recipient

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exchange critical safety information and escalate to required personnel in line with emergency protocols and organisation’s escalation process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Influence positive outcomes from remote communication

  1. Use professional, confident, respectful language to communicate information, opinions, instructions, and arguments in accordance with organisational communication policies
  2. Use debriefings with team members to address or question unsafe behaviours, time overruns and unplanned delays to maintain and improve safe production
  3. Use negotiation techniques to gain agreement when dealing with reluctance or objections to implementing instructions
  4. Follow organisational policies to minimise conflict and resolve issues through respectful and constructive discussion
  5. Adapt communication to cater for diverse audiences and situations
Use professional, confident, respectful language to communicate information, opinions, instructions, and arguments in accordance with organisational communication policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use debriefings with team members to address or question unsafe behaviours, time overruns and unplanned delays to maintain and improve safe production

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation techniques to gain agreement when dealing with reluctance or objections to implementing instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational policies to minimise conflict and resolve issues through respectful and constructive discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt communication to cater for diverse audiences and situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge